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Channel: Customer Care Archives - Shep Hyken | Customer Service Expert
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Old Milt Linter

The other night I had dinner with my mother and we were talking about some of my Grandfather’s friends. Somehow we started talking about Milt Linder, who would have probably been, if he was still...

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Be a Creative Problem Solver

The travel and hospitality industry seem to be the perfect place to find excellent examples of good (and bad) business practices and examples of customer service. On a recent business trip I saw a...

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Guest Blog: When Business is Good, Customer Service Gets Tested

This week on our Friends on Friday guest blog post, my colleague Marilyn Suttle writes about a topic I often talk about, the importance of speed and customer service.  Speed creates customer...

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5 Top Customer Service Articles for the Week of July 7, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about...

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The Last Customer on Earth

What if you only had one customer left to do business with? Maybe this was the last customer on earth? Norman Beck—my friend and faithful reader of The Shepard Letter—and I were talking about this...

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Guest Post: Good Customer Service Is More Than Good PR

This week we feature an article by Patricia Fripp, executive speech coach and sales presentation skills trainer. She writes about how one negative interaction can affect the customer’s overall...

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How Much Does It Cost to Give Great Customer Service?

I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that customers will pay more...

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Following the Shot In

Much of my life is spent traveling. Lately, I’ve been home more than usual, along with most other people in the era of COVID-19. When I am home, I play hockey three or four times a week. This is...

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Customer Disservice

One of our loyal subscribers, Warren Danziger, shared a story about how a delivery was made to his home and placed between the screen door and the front door. The delivery person never knocked or rang...

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Image may be NSFW.
Clik here to view.

The New Executive Position: CLO (Customer Love Officer)

The word love is not used that often in the corporate or business world. It may have been Tim Sanders in his revolutionary book, Love Is the Killer App, who helped bring the word love to the forefront...

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Stop Reading From The Script!

This is why some companies get a bad rap! Our colleague here at Shepard Presentations, Nate Jones, shared a story about something that recently happened to his father. This is a great customer service...

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The Unexpected Stands Out – Especially If It’s Bad

In the customer service world, people have expectations. They want to be treated with dignity and respect. They expect that if they buy something, it will work and do what it is supposed to. If it...

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5 Top Customer Service Articles of the Week 12-6-2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to...

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Top 5 Customer Service Articles for the Week of July 7, 2014

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about...

View Article

Image may be NSFW.
Clik here to view.

The Last Customer on Earth

What if you only had one customer left to do business with? Maybe this was the last customer on earth? Norman Beck—my friend and faithful reader of The Shepard Letter—and I were talking about this...

View Article


Image may be NSFW.
Clik here to view.

Guest Post: Good Customer Service Is More Than Good PR

This week we feature an article by Patricia Fripp, executive speech coach and sales presentation skills trainer. She writes about how one negative interaction can affect the customer’s overall...

View Article

Image may be NSFW.
Clik here to view.

How Much Does It Cost to Give Great Customer Service?

I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that customers will pay more...

View Article


Image may be NSFW.
Clik here to view.

Following the Shot In

Much of my life is spent traveling. Lately, I’ve been home more than usual, along with most other people in the era of COVID-19. When I am home, I play hockey three or four times a week. This is...

View Article

Image may be NSFW.
Clik here to view.

Customer Disservice

One of our loyal subscribers, Warren Danziger, shared a story about how a delivery was made to his home and placed between the screen door and the front door. The delivery person never knocked or rang...

View Article

Image may be NSFW.
Clik here to view.

The New Executive Position: CLO (Customer Love Officer)

The word love is not used that often in the corporate or business world. It may have been Tim Sanders in his revolutionary book, Love Is the Killer App, who helped bring the word love to the forefront...

View Article
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